Last Updated: July 15, 2025

At Cazimo, we stand behind the quality of our home textile products and want you to be completely satisfied. Our Refund and Exchange Policy ensures a transparent process for resolving issues with your orders.

1. Refund Conditions

• Refunds are applicable only on items returned within 7 days of delivery.
• Items must be unused, unwashed, and in original packaging.
• Refunds will be issued to the original method of payment only.

2. Refund Timeline

• Once your return is received and inspected, refunds are processed within 7–10 business days.
• You will receive a confirmation email once the refund is initiated.

3. Non-Refundable Items

• Personalized or custom-made products
• Final-sale or clearance items
• Used or damaged items

4. Exchange Policy

• Exchanges are allowed for the same product in case of a size or defect issue.
• To request an exchange, contact us within 7 days of delivery.
• Items for exchange must meet return conditions.

5. Contact for Refund/Exchange

• Email: ecomm.primetex@gmail.com
• Phone: +91-9030590405
• Address: Sector 25 Phase 2, Huda, Panipat, HR, 132103, IN