Last Updated: July 15, 2025

At Cazimo, we want you to be fully satisfied with your purchase. If you're not happy with your item, we offer a simple return process, subject to the conditions below.

1. Return Eligibility

• You may return products within 7 days of delivery.
• Returned items must be unused, unwashed, and in original packaging.
• Items must have all original tags and accessories.

2. Non-Returnable Items

• Personalized or custom-made products
• Clearance or final-sale items
• Items showing signs of use, washing, or damage

3. Return Process

• To initiate a return, email us at ecomm.primetex@gmail.com with your order number and reason for return.
• Our team will review your request and guide you through the return steps.

4. Return Shipping

• Return shipping is to be borne by the customer, unless the item was damaged or incorrect.
• Please pack the item securely to avoid damage in transit.

5. Refund Timeline

• Once we receive and inspect the returned item, we will process the refund within 7–10 business days to the original payment method.

6. Contact

For return-related assistance, contact us at:
Email: ecomm.primetex@gmail.com
Phone: +91-9030590405
Address: Sector 25 Phase 2, Huda, Panipat, HR, 132103, IN